Returns & Refunds Policy

At LOC8MATE, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy.

1. Eligibility for Refunds

Refunds are available for items that are defective or damaged upon arrival.

If you’ve received the wrong product, we will process a refund or exchange at no extra cost.

Refund requests must be made within 30 days of receiving the product.

2. Non-Refundable Items

Items that have been opened or used are not eligible for refunds.

If you change your mind after receiving the product, a refund may not be issued unless the item is still in its original condition and packaging.

3. How to Request a Refund

To initiate a return or refund request, please contact our customer support team at support@loc8mate.com with your order number and a description of the issue.

Our team will respond within 2-3 business days to guide you through the process.

 

4. Refund Process

Once your return is approved, you will receive instructions on how to send back the item.

Once we receive the returned item, we will process your refund within 7-10 business days.

Refunds will be issued to the original payment method used for the purchase.

5. Shipping Costs

Customers are responsible for the return shipping costs unless the product is defective or damaged.

6. Exchange Policy

If you prefer an exchange instead of a refund, we will send a replacement of the same product at no additional cost, subject to availability.

 

7. Exceptions

We reserve the right to deny any refund or return request if the product was misused or returned outside the eligibility window.

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Feel free to adjust the terms or timeframe based on your specific requirements. This refund policy aligns with standard practices but incorporates a friendly, customer-focused approach.